Shipping Policy
Thank you for choosing Ontinva for your online shopping experience. We would like to provide you with essential information regarding our shipping policy:
Order Processing Time:
Once you place an order, our dedicated team will process it within 1-2 business days. During peak periods or promotional events, it may take an additional day to process your order.
Standard Shipping Time:
We utilize USPS/4PX as our shipping method, with an estimated delivery time of 8-14 business days.
We ship to various countries, including the United States, Canada, the United Kingdom, and more. Please note that the estimated shipping time is subject to variations based on the destination. Unforeseen circumstances such as customs delays or adverse weather conditions may affect the actual delivery timeframe.
Free Shipping:
We are delighted to offer free shipping (4PX) on all orders. It takes 15-20 working days for delivery.
Tracking Information:
Upon shipping your order, we will provide you with a tracking number. This enables you to conveniently track the delivery status of your package.
Shipping Address:
To ensure seamless delivery, kindly verify that you provide us with the accurate shipping address. We cannot be held responsible for any delays or lost shipments resulting from incorrect or incomplete addresses.
Returns:
If you find it necessary to return an item, please refer to our comprehensive return policy for detailed instructions.
For any further inquiries or concerns regarding our shipping policy, our dedicated customer service team is here to assist you. We appreciate your trust in Ontinva as your preferred online shopping destination.
Contact us at support@ontinva.com for any additional assistance.
Estimated Shipping time
| SHIPPING METHOD | SHIPPING TIME | SHIPPING FEE |
|---|---|---|
| Free Shipping | 15-20 business days | Free |
| Standard Shipping | 8-15 business days | $9 |
| Express Shipping | 5-10 business days | $29 |
Once shipped, you will receive a Shipment Confirmation email with a tracking number.
We ship to all US territories and APO/FPO/DPO addresses. Orders shipped to PO Boxes are sent via First-Class Mail, USPS Priority Mail, and UPS SurePost. Unfortunately, we cannot offer express shipping for these locations.